In the event of cancellation, please notify us as soon as possible. Cancellation policies may vary depending on the specific tour package and service providers involved.

• 30 Days or more - Refund of booking amount

• 15 Days - 50% refund of booking amount.

• Less than 10 Days - 0% No refund (100% retention of booking amount)

Please read the emails carefully and understand the contents and prices. All email conversations will be part of your contract with us once you make the booking.

Accommodation in Kedarnath

1. Due to the high altitude in Kedarnath, there are no deluxe facilities available. Accommodation is basic, typically providing just a bed.

Identification Requirements

As per the Government of India directive, all Indian and foreign nationals must provide proper identification upon check-in. Valid ID documents include:

1. Passport & Visa (together)

2. Voter ID card

3. Current Driver's License

4. Aadhar Card

All ID documents must include a photograph. Hotels or camps can deny stay if a valid ID is not provided. The company is not responsible for issues related to ID proofs.

Check-in and Check-out

Generally, hotel check-in time is at 14:00 hrs and check-out time is at 11:00 hrs across India. Early check-in or late check-out may incur additional charges unless included in the cost. Contact the hotel directly if you require complimentary early check-in or late check-out.

Meals

If meals are included in your package, they will be served as a set menu in a buffet or fixed meal format. Any items not included in the standard buffet or fixed menu will be charged extra at the time of consumption. Some hotels may offer meal credit instead of a buffet during low occupancy periods; if the bill exceeds the meal credit amount, the extra cost must be paid directly to the hotel. Room service for food or packing is often charged extra. Typically, in Chardham, you will get North Indian food, and most standard and deluxe hotels offer thali meals if included in the package.

•  Breakfast Timing: 07:00 AM to 09:00 AM

• Dinner Timing: 07:00 PM to 10:00 PM

Confirm specific meal timings with the hotel management.

Extra Bed

For double-sharing rooms, many hotels provide a rollaway bed for an extra bed, while others may offer an extra mattress. If you prefer a bed over a mattress, please inform us in advance.

Facilities in Hill Areas and Chardham

In many hotels in hill areas or Chardham:

• AC may not be available; confirm with the company if you require AC.

• Lift and power backup facilities are often unavailable.

• WiFi and room heaters are usually chargeable, and WiFi quality may be poor due to network issues.

Service and Room Quality

Most hotels in Chardham do not operate year-round, so do not expect the same service and room quality as you would find in Haridwar, Rishikesh, or Delhi. During busy periods, such as May and June, budget and standard hotels in Chardham can be more expensive than deluxe hotels in Haridwar, Rishikesh, or Delhi. In Kedarnath, only basic dharamshala or budget hotel facilities are available, even if your package includes luxury options. Do not expect deluxe rooms in Kedarnath.

By keeping these points in mind, you can ensure a smoother and more enjoyable pilgrimage experience.

● AC will not work in all hill areas or stopped / parked vehicles. Hill areas will start from Dehradun onwards as well from Rishikesh onwards and ac will not work beyond those points.

Rates per vehicle A/C Per day at Hills

● Rates for extra sightseeing places Pay driver directly

Vehicle Breakdown

• In case of major breakdowns, we will arrange another vehicle as soon as possible.
• Minor issues will be repaired promptly on-site.
• Your cooperation is appreciated.

Responsibility

• We are not liable for delays or expenses due to natural hazards, flight cancellations, accidents, vehicle breakdowns, weather, sickness, landslides, political unrest, or other similar events.

Driver and Route Policies

• Contact the company immediately if the driver is uncooperative.
• Drivers will not enter no-entry zones or narrow streets prone to traffic jams.
• Driver's working hours are 12 hours per day; inform us in advance if you need services beyond this.
• Driving after sunset and playing music is prohibited in some hill areas for safety reasons.

Pickup and Drop-off

• There will be one designated pick-up and drop-off point. For multiple locations, mention in your email before booking.

Visits and Parking

• Inform us in advance if you require multiple visits to the same place as some areas have high parking fees.
• Routes and destinations cannot be changed without prior notice, and additional charges may apply.

Rate Changes

• Rates are subject to change based on fluctuations in diesel/petrol prices. If prices increase by more than 5% after booking, rates will be adjusted accordingly.
• A similar car may be provided if the booked vehicle is unavailable. Restrictions and Costs
• In tourist destinations, certain roads and markets may have no-entry restrictions for larger vehicles. Alternative transport costs are not included in the package.
• Guests may need to walk to and from parking areas.

Cancellations and Refunds

• No refunds for short stays or unused services.
• No cancellations or refunds due to situations beyond our control, such as bad weather, natural disasters, political crises, road blocks, strikes, transport issues, etc.
• We are not responsible for any accidents, injuries, deaths, or thefts during the tour.

Legal Jurisdiction

• All disputes are subject to the jurisdiction of Bhavnagar, Gujarat, India.

Miscellaneous

• Services can be canceled without refund until full advance payment is received and accepted.
• Implied warranties from jurisdictions outside India are expressly disclaimed.

● To confirm your booking, an advance payment of 50% of the total trip amount is required.

● The remaining 50% must be paid at least 24 hours prior to your trip. Prompt payment ensures a seamless experience for your upcoming journey